Question: How do I clean my Somic headset?
Answer: We cannot say with certainty what type of dirt and debris may be on
your product, or how certain cleaning products may react with it, but we have
had good luck cleaning Somic products using commonly available monitor cleaning
wipes. To clean the body of your Somic headset please take a monitor wipe and
use gentle wiping motions. Do not scrub the surface of your Somic
When cleaning the ear-pads on your
headset, take extra care to not get any liquids inside the ear cup and onto the
speaker itself, as this may damage your headset.
Question: Do the gaming headsets work with PS3 and
Answer: Sorry that the headsets can’t be used with PS3. For PS4 there is no
problem with USB plug, but it is only stereo sound and no virtual 7.1 surround
Question: My computer has no CD-ROM device, what can I do with the headset
Answer: You can download the driver from Somic website
Question: Do you have any headsets with vibration
Answer: Yes, such as G909 and G95X. They are adopting a Germany vibration
unit giving you wonderful vibration experience.
Question: My microphone is not transmitting my voice.
Answer: Please ensure that the microphone is not muted in your operating
system and that the USB sound device is selected as the default recording device
in the Audio Control Panel.
Question: My headset is not producing sound.
Answer: Please ensure that the headset is not muted in your operating system
and that the USB sound device is set to be the default playback device in the
Audio Control panel.
Question: What is the difference between real 5.1 and virtual 7.1 surround
Answer: Real 5.1 surround sound consists of totally 8 small speakers which
are build in the headset (4 each side). Virtual 7.1 surround sound consists of 2
stereo speakers which are simulating through a sound-chip the virtual surround
sound. With real 5.1 you have in detail more clear and detailed surround sound
but because of the smaller speakers the sound quality cannot be compared to a
stereo system with 2 main speakers. With virtual 7.1 you have a good sound
quality while the details of the surround sound is not so outstanding compared
to real 5.1.
Question: What is 5.2 surround sound?
Answer: 5.1 surround sound consists of a center, left, right, side left
surround, side right surround and the sub-woofer
5.2 surround sound consists the same
adding another channel for the sub-woofer sound which means you have now a left
and a right sub-woofer channel for real surround bass.
Question: My Somic headset is out of warranty. Is there any way it can be
Answer: Somic products are designed to work well beyond when the warranty has
expired. However, If you feel your headset is having issues we first suggest
trying the headset on another computer/source to insure the issue is with the
headset and not something within the computer system or source. If you have
narrowed the issue to the headset itself there is not really a cost effective
repair center that would be able to assist you. We are unable to supply any
internal parts or repair guides, but for more details of the product please
don't hesitate to contact us by email to [email protected]
Question: How can I contact with Somic?
Answer: If you were unable to find the answer to your question(s) in our FAQ,
please don’t hesitate to contact us by email
to [email protected]